Refund Policy

At Heaven Lounge Beauty, customer satisfaction is important to us.

1. Service Refunds

Due to the nature of beauty and salon services, completed services are generally non-refundable.

2. Dissatisfaction with Service

If you are unhappy with a service, please contact us within 48 hours of your appointment. We may offer a correction appointment where appropriate.

3. Appointment Deposits

Booking deposits may be non-refundable if cancellations are made less than 24 hours before the appointment.

4. Product Refunds

Unused and unopened beauty products may be returned within 7 days of purchase with proof of purchase.

5. Non-Refundable Items

The following are non-refundable:

• Completed beauty services
• Opened or used products
• Gift cards
• Promotional or discounted services

6. Refund Processing

Approved refunds will be processed to the original payment method within 7–14 business days.

7. Contact Us

For refund-related questions, contact us through:

info@heavenloungebeauty.com